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ECI Publications
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Leadership
Trust is essential in any well functioning organization. Rebuilding trust after it is lost can be a difficult process, but it is possible.
All leaders are not created equal. More importantly, the designation of "advanced leader" is not a factor of seniority or title. Instead, leadership is bestowed on a person by their followers.
Being a leader means being an agent of change, even when those around you may not agree with you.
Your team will follow your actions, not your words. If you show you care, your team will respond in kind.
Now, more than ever before, you must become more aware or yourself and how you impact others.
There is much more to building a successful team than just hiring people who have the talent and skills to do the job.
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Performance Management
Understanding and providing what employees really value is much less expensive than the cost associated with constantly training new employees.
Being a NICE manager can hold your organization back when Nothing Inside you Cares Enough to develop or correct your employee performance issues.
While we aspire to equality, each individual brings their own special gifts and talents to the party. It's those special gifts and talents that make each of us unique in our own way.
Behavioral experts have long agreed that, under normal circumstances, people will do exactly what they believe they are supposed to do.
As leaders, we need to keep our eyes open to the true strengths of our team, and their weaknesses as well. Failing to address the weaknesses of a team can have long term consequences.
A good Performance Management System should be the backbone of your company's Personnel Development process. but Performance Management means more than an annual performance review.
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Motivation
When problems overwhelm an organization, where do you start looking for answer? Start with thoe who have the best answers - your people.
Wouldn't your life be amazing if you could spend all of your time doing things that you like and are good at; and not doing things you don't like and are not good at?
Do you know what it would take to make you "truly great" at what you do?
A tongue in cheek look at the top 10 way to create an unhappy workplace.
If you are not careful, your life will just "happen" without any planning on your part. To have a life you enjoy, take control and create the fairy tale ending you deserve.
The best way to be a winner, is to understand the game thoroughly, practice it religiously, and keep your eyes focused on the prize.
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Teamwork
When it comes to being a successful manager or leader, there is really only one thing you need to know: you win with people.
Many businesses today encourage harmony and teamwork. But they often do it at the expense of honest discussion. When trust exists in your organization, your team members feel comfortable debating important topics and know that they can do so and still be a team player.
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Communication
We live in an era of instant communications. But communication is not always as simple as it may seem. Regardless of what message we are trying to send, the only important message is the one that is actually received.
Everyone has had to deal with a bad boss, but it's never easy. Here is a sure fire method to make your life with a bad boss more tolerable.
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Customer Service
Competition inside an organization can be healthy, as long as the eventual winner is truly the customer.
Developing a customer focus starts by understanding exactly what the customer wants from you, and then building your departmental goals and objectives to satisfy those goals.
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Time Management
Everyone agrees that time management is a problem and many people can even identify their top time management challenges. But, this is a topic that most people feel they have no control over. Even though their time is their own to manage, most people feel like others control their time for them.
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